Terms and Conditions
Last updated: June 20, 2025
Introduction
These Terms and Conditions govern the use of bykauffman.co.uk and the provision of all personal home services offered under the brand “By Kauffman”. By booking or requesting any service, you confirm your understanding and acceptance of the following terms.
Scope of Services
Services are provided personally by Dina Kauffman and may include:
- Housekeeping and daily domestic cleaning
- Laundry, ironing, and wardrobe care
- Home organisation and seasonal reset
- Personal assistance and errand running
- Support for elderly or vulnerable individuals
- Companionship and wellbeing support
- Grocery shopping, light cooking, and table setup
- Pet care, event help, and flexible presence at home
Bookings and Communication
- Services can be booked via the contact form, WhatsApp, phone, or direct agreement.
- Each booking is customised based on client needs, preferences, and household routines.
- Regular services can be scheduled on a weekly or monthly basis, depending on availability.
Contracts and Agreements
- For recurring services, a personalised agreement or written contract can be established between client and provider.
- Contracts may include details of frequency, tasks, access arrangements, and any specific household notes.
- All agreements are based on mutual trust, professionalism, and discretion.
Invoicing and Payments
- Invoices are issued electronically after service completion or according to a pre-agreed schedule.
- Payment can be made via bank transfer, cash, or other agreed methods.
- All pricing is discussed transparently and confirmed prior to the delivery of services.
- Invoices must be settled promptly; late payments may affect future bookings.
Cancellation Policy
- Cancellations or rescheduling must be communicated at least 24 hours in advance.
- Same-day cancellations or no-shows may be charged in full as the service time was reserved for you.
- Exceptional circumstances will be considered on a case-by-case basis.
Client Responsibilities
- Please ensure safe, respectful access to the property and notify of any specific instructions or risks.
- Clients are encouraged to secure valuables or private items prior to service.
- Clear and open communication is key to effective and tailored service delivery.
Liability
- All services are provided with the utmost care and attention.
- I am not responsible for pre-existing damage or incidents not reported within 24 hours of the service.
- Liability for loss or damage is limited to the value of the booked service unless otherwise agreed.
Privacy and Data
- Personal data is handled in accordance with the Privacy Policy.
- Client information is used solely for communication, service booking, and invoicing.
- No personal data is shared or sold to third parties.
Changes to Terms
- These Terms and Conditions may be updated to reflect service changes or legal requirements.
- The latest version will always be available on the website or provided upon request.
Contact
For any questions, updates, cancellations, or feedback, please contact me directly via WhatsApp at +44 7388 350303 or visit bykauffman.co.uk.
By using the services of By Kauffman, you confirm that you have read, understood, and accepted these Terms and Conditions.
